Important Information

SHOPPING

WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?

Unfortunately, once an order is placed we can no longer make changes. Please email us at couture@catalinarigou.com with your order number and let us know that you are looking to cancel your order and we will take care of you. Kindly keep in mind that we process orders quickly, and may be unable to cancel your order.

HOW DO I CHECK THE STATUS OF MY ORDER?

We will send you a tracking number once your order has been shipped. It may take up to 24 hours for the tracking information to be updated.

DO YOU ACCEPT PAYPAL?

We do! If you choose to checkout with PayPal you will be redirected to their website before finalizing your order. 

THE ITEM I WANT IS OUT OF STOCK!

Go to the "Contact Us" page, and be sure to include the name, size and color of the product you are interested in. We will get back to you.

THERE'S A PROBLEM WITH MY ORDER

If you have any problems with your order -such as damaged or missing items, or any other problems- please reach out to us within 7 days of receiving your order and we'll take care of you!

MY ORDER DIDN'T GO THROUGH BUT I WAS STILL CHARGED

This problem is called an authorization attempt and is common with Shopify when billing information is entered incorrectly. Authorization is needed to check if a card holder has the sufficient funds to be approved by the merchant. If there is sufficient credit as determined by the bank, the sale will automatically go through. If there is a problem with validation then the authorization is cancelled.

SHIPPING

I'VE PLACED MY ORDER, WHEN WILL IT SHIP?

All orders "Ready Made" orders will ship in 1-2 business days. If your order contains a "Made To Order" item please consider this will take from 2-4 days to be shipped. Please note, orders are not shipped over the weekend. Once processed you will receive a confirmation email with your tracking information.

WHEN WILL I RECEIVE MY ORDER ONCE IT HAS SHIPPED?

We currently send all orders via DHL Express. This takes 2-5 days. Orders will not be delivered during weekends. 

DO YOU OFFER FREE SHIPPING?

We do! We offer Free Worldwide Shipping in all products. 

WHERE DO YOU SHIP TO INTERNATIONALLY?

Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Austria, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia And Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo, The Democratic Republic Of The, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czech Republic, Côte d'Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle Of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kenya, Kiribati, Korea, Democratic People's Republic Of, Kosovo, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Republic Of, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mayotte, Mexico, Moldova, Republic of, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway, Oman, Pakistan, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Qatar, Republic of Cameroon, Reunion, Romania, Russia, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia And The South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, United Republic Of, Thailand, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States Minor Outlying Islands, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, British, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

RETURNS AND EXCHANGES

Unfortunately we are unable to offer returns or exchanges in any products containing natural fur or leather, made to order pieces or products with any type of alterations. 

If you receive an incorrect item or an item that is damaged, please contact customer service immediately. Please send a photo of the damaged item if applicable. You have 7 days after the purchase to exchange or get a refund on defective items.

REFUNDS

Refunds are only accepted if an item is damaged. Refunds are made to the original payment method. If that is unavailable, we will issue a store credit. Returns can only be made once. Items purchased with a store credit are non-refundable.
O nce we receive your return, please allow 3-5 business days for your refund to be processed and 5-10 days for the bank to post the refund to your account.

DUTIES AND TAXES

 All local, state and national taxes are the full responsibility of the international customer. The taxes and duties will not be calculated in checkout. You will be responsible for paying the taxes and duties upon delivery of the order.  We recommend contacting your local customs office for information regarding these costs.

The price associated with duties and taxes vary from country to country.

 

IF YOU HAVE ANY FURTHER QUESTIONS PLEASE EMAIL OUR TEAM TO COUTURE@CATALINARIGOU.COM